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On-Call Emergency Tech Support – 24/7 Priority Response
From: 120,00 € / month
On-Call Emergency Tech Support – 24/7 Priority Response When You Need It Most When every minute counts, our On-Call Emergency Tech Support gives you direct access to a dedicated expert—anytime, day or night. Perfect for critical business situations, outages, or high-stakes launches. Our techs already have your onboarding data and access, so they can jump […]
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Description
On-Call Emergency Tech Support – 24/7 Priority Response When You Need It Most
When every minute counts, our On-Call Emergency Tech Support gives you direct access to a dedicated expert—anytime, day or night. Perfect for critical business situations, outages, or high-stakes launches. Our techs already have your onboarding data and access, so they can jump in and resolve issues immediately.
How Does On-Call Support Work?
- 24/7 direct access to a senior technician for emergencies and urgent issues
- Onboarding included: We collect and securely store all necessary credentials and system info in advance
- Immediate response: Our on-call tech starts working on your issue as soon as you reach out
- Unlimited debugging—we’ll work until the problem is resolved
- Ideal for mission-critical businesses, launches, and high-availability requirements
When Should I Choose On-Call?
- For urgent, business-critical issues where downtime is not an option
- When you want guaranteed, immediate response—any time, day or night
- As an add-on to your management or hosting plan for extra peace of mind
- For organizations with strict SLAs or compliance needs
Transparent Pricing
- With an active management/hosting package: €120/month
- Without management package (external hosting): €180/month
- Includes onboarding and unlimited on-call debugging for covered systems
- No surprise fees—if your workload is reasonable, we’ll even migrate you for free
Note: This is an add-on for our plans and management products. For basic management and proactive monitoring (not on-call), see our standard management package.
Get On-Call Peace of Mind
Already have a management package? Choose the lower price during checkout.
Related Services
- Need basic management and proactive support? See our management package.
- Need a full server-to-server migration? Check our migration service (free if workload is reasonable).
- Need a one-time development? Browse one-time development.
- Just need a bug fix? See our fix services.
- Want to create something from scratch? See our plans.
FAQs
How fast will you respond?
Our on-call tech will respond and begin work immediately, 24/7, as soon as you report an emergency.
What’s included in onboarding?
We securely collect and store all necessary access and system information in advance, so we’re ready to help instantly when you need us.
Is there a limit to debugging or support?
No. On-call support includes unlimited debugging and troubleshooting for covered systems during your subscription.
What if I need a migration or a new setup?
For server-to-server migration, see our migration service—free if workload is reasonable. For new builds, visit our plans.
Additional information
| Client? | Already have a management package, I'm a new client |
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Brands: OpenEase
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