Privacy Policy

Business Information:
OpenEase
7 Rue Labistour, 09000 Foix, France
SIRET: 83052580400050
EU VAT: FR19830525804
RCM Foix: 830525804

1. Introduction

At OpenEase, we are committed to protecting your privacy and handling your personal data transparently and in accordance with the General Data Protection Regulation (GDPR), French law, and international standards. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services.

2. Data We Collect

  • Account and Contact Data: Name, email address, billing address, and other information you provide when registering or making a purchase.
  • Payment Data: Payment details are processed securely by our payment providers (PayPal and Stripe). We do not store your full payment information on our servers.
  • Usage Data: Information about your interactions with our website, including IP address, browser type, device information, and pages visited.
  • Analytics Data: We use analytics tools to help us understand how visitors use our website and improve our services.

3. How We Use Your Data

  • To process orders and deliver digital products or services
  • To provide customer support and respond to inquiries
  • To improve our website, products, and user experience
  • To comply with legal obligations
  • For security, fraud prevention, and to ensure the integrity of our services

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity (Art. 6(1)(b) GDPR): To fulfill our contract with you.
  • Legal obligation (Art. 6(1)(c) GDPR): To comply with French and EU laws.
  • Legitimate interests (Art. 6(1)(f) GDPR): To improve our services, prevent fraud, and ensure security.
  • Consent (Art. 6(1)(a) GDPR): For analytics and marketing cookies, where required. You may withdraw consent at any time.

5. Analytics and Cookies

We use analytics tools (such as Google Analytics or Matomo) to collect anonymized information about website usage. Cookies may be used for analytics, essential site functions, and improving your experience. You can manage your cookie preferences at any time.

6. Use of Cloudflare

Our website uses Cloudflare for security, performance, and content delivery. Cloudflare may process technical data such as IP addresses and request information as part of its services. Cloudflare complies with the EU-U.S. Data Privacy Framework, GDPR, and uses Standard Contractual Clauses for international data transfers. For more information, see Cloudflare Privacy Policy.
Cloudflare recognizes your data protection rights and you may contact them directly for data requests.

7. Payments: PayPal and Stripe

We use PayPal (Europe) S.à.r.l. et Cie, S.C.A., and Stripe Payments Europe Ltd. to process payments. When you make a purchase, your payment data is transmitted directly to the selected provider and processed under their responsibility and privacy policies. Data transfers to the US are based on the EU Standard Contractual Clauses and/or the EU-U.S. Data Privacy Framework.
For more information, see:

8. Data Sharing and International Transfers

We only share your data with trusted partners (such as Cloudflare, payment processors, and analytics providers) as necessary to provide our services. Where data is transferred outside the EU/EEA, we rely on the EU-U.S. Data Privacy Framework or Standard Contractual Clauses to ensure adequate protection[1][2][4][5][6].

9. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes.

10. Your Rights

  • Right to access, rectify, or erase your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time (where processing is based on consent)
  • Right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) or your local data protection authority

To exercise your rights or for any privacy questions, please contact us.

11. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact

For any questions or requests regarding your personal data, please contact us.
You may also contact our Data Protection Officer at the business address above.