Business Information:
OpenEase
7 Rue Labistour, 09000 Foix, France
SIRET: 83052580400050
EU VAT: FR19830525804
RCM Foix: 830525804
Scope and Applicability
This Refund and Returns Policy applies to all digital products and services sold exclusively by OpenEase via our online shop. By making a purchase, you agree to the terms outlined below, in compliance with French, EU, and international consumer protection laws.
Nature of Our Products
OpenEase sells only digital products and services (such as software, downloads, digital services, and support). No physical goods are sold.
Right of Withdrawal (EU Digital Content Directive)
- According to Article L221-28 of the French Consumer Code and EU Directive 2011/83/EU, the right of withdrawal does not apply to digital content supplied on a non-tangible medium once performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.
- By purchasing and downloading or accessing our digital products/services, you expressly consent to immediate performance and acknowledge you lose your right of withdrawal.
Refund Policy
- If you experience a technical issue or the product/service does not work as described, please contact us within 14 days of purchase.
- We will make every reasonable effort to resolve your issue, including support and troubleshooting.
- If we are unable to resolve the issue or deliver the service as described, you are entitled to a full or partial refund, at our discretion, in accordance with EU consumer protection law.
- Refunds are not granted for:
- Change of mind after product/service has been accessed or delivered
- Failure to read product descriptions or system requirements
- Issues caused by third-party software, hosting, or user error outside our control
- Each refund request is assessed individually and processed as quickly as possible.
How to Request a Refund
- Contact us via our contact form with your order details and a description of the issue.
- We will respond within 3 business days to assist or process your request.
Returns
As we only sell digital products and services, returns of physical goods are not applicable.
Legal Compliance
- This policy is fully compliant with French law, EU Directive 2011/83/EU on consumer rights, and international e-commerce regulations.
- All disputes shall be governed by French law and subject to the exclusive jurisdiction of the courts of Foix, France.
Contact Us
If you have any questions or require assistance regarding refunds or your rights as a consumer, please contact us.